Privacy policy

PRESSBROKERS SL, hereinafter BITNOVO, makes this privacy policy available to you through the website www.bitnovo.com in order to inform you, in detail, about how we treat your personal data and protect your privacy and information that it provides us. In case of introducing changes in the future on it, we will notify you through the website or through other means so that you can know the new privacy conditions introduced. In compliance with Regulation (EU) 2016/679, General Data Protection and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, we inform you of the following:

Responsible for Treatment

Holder: PRESSBROKERS SL - NIF: B-98346646 Registered office: Calle Isla Cerdeña 1, bajo Valencia Telephone: 960661265 - Email: info@bitnovo.com Website: www.bitnovo.com If you have any type of query, doubt or suggestion regarding how we use your personal data, you can contact the Data Protection Officer through the email address dpo@bitnovo.com

For what purpose do we process your personal data?

At BITNOVO we collect and process your personal information in general to manage the relationship we have with you. The main purposes we have identified are the following:

  • Management and contracting of the products and services offered by our company on the BitnovoPay platform.

  • Compliance with money laundering prevention.

  • Channel requests for information, suggestions and claims that may be made to us arrive.

  • Keep you informed about events, offers, products and services that may be of interest to you through different communication channels as long as you have given your consent.

    • How do we collect your information?

    We collect your personal information through different means, but you will always be informed at the time of collection through informative clauses about the person responsible for the treatment, the purpose and legal basis of the same, the recipients of the data and the period of conservation of your data. information, as well as the way in which you can exercise your rights in terms of data protection.

    In general, the personal information we process is limited to identifying data (name and surnames, date of birth, address, ID, telephone, email), company data (deeds), tax data, contracted services and payment and billing data.

    BITNOVO uses social networks and this is another way to reach you. The information collected through the messages and communications that you publish may contain personal information that is available online and accessible to the public. These social networks have their own privacy policies explaining how they use and share your information, so BITNOVO recommends that you consult them before using them to confirm that you agree with the way your information is collected. , treated and shared.

    Through our website we collect personal information related to your browsing through the use of cookies. To clearly and precisely know the cookies we use, what their purposes are and how you can configure or disable them, see our Cookies Policy.

    User Responsibility

    By providing us with your data through electronic channels, the user guarantees that they are of legal age and that the data provided to BITNOVO is true, accurate, complete and up-to-date. For these purposes, the user confirms that he is responsible for the veracity of the data communicated and that he will keep said information suitably updated so that it responds to his real situation, being responsible for the false and inaccurate data that he may provide, as well as for the damages and damages, direct or indirect, that may arise.

    However, BITNOVO may request more information, within the Due Diligence process imposed by the regulations on Prevention of Money Laundering and Financing of Terrorism, and must provide us with such information in order to provide the service.

    How long do we keep your information?

    At BITNOVO® we only keep your information for the period of time necessary to fulfill the purpose for which it was collected, to comply with the legal obligations that are imposed on us and to attend to the possible responsibilities that may derive from the fulfillment of the purpose for which the data was collected. If your data is used for several purposes that require us to keep it for different periods, we will apply the longest retention period.

    In any case, and as a general rule, we will keep your personal information as long as there is a relationship contract that binds us or you do not exercise your right to suppress and/or limit the treatment, in which case, the information will be blocked without giving it use beyond its conservation, as long as it may be necessary for the exercise or defense of claims or could be derived some kind of responsibility that had to be taken care of.

    To whom do we communicate your data?

    In general, at BITNOVO we do not share your personal information, except for those transfers that we must make based on imposed legal obligations.

    Although it is not a transfer of data, to provide the requested service it may be that third-party companies, which act as our suppliers, access your information to carry out the service that we have contracted for them. These managers access your data following our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality.

    As data controllers we are subject to the laws, and must comply with them. That is why we have a series of legal obligations that we must comply with, such as the delivery, in certain cases, of certain data that we have to send to judicial authorities, Control and Supervision Bodies or the Forces and State Security Corps.

    International data transfers

    There are no international transfers of your data to countries outside the European Economic Area (EEA).

    We have agreed with our suppliers that, for the provision of the contracted service, they make use of servers located in the EEA and if , in the future, we need to make use of servers located outside the territory of the EU, the appropriate measures will be adopted, which will be incorporated into this Privacy Policy, guaranteeing that said providers are under the Privacy Shield agreement (or by which be replaced as it has been declared invalid by the CJEU) or that there are other adequate guarantees.

    What are your rights in relation to the processing of your data and how can you exercise them?

    The regulations on data protection allow you to exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its treatment, as well as not being the subject of decisions based solely on the automated treatment of your data, when appropriate.

    These rights are characterized by the following:

  • Their exercise is free, except in the case of manifestly unfounded or excessive requests (eg, repetitive nature ), in which case PRESSBROKERS SL may charge a fee proportional to the administrative costs incurred or refuse to act

  • You may exercise your rights directly or through your legal representative or volunteer

  • We must respond to your request within one month, although, taking into account the complexity and number of requests, the deadline can be extended for another two months.

  • We have the obligation to inform you about the means to exercise these rights, which must be accessible and without being able to deny you the exercise of the right for the sole reason of choosing another means. If the request is submitted by electronic means, the information will be provided by these means when possible, unless you request otherwise.

  • If BITNOVO does not process the request, will inform you, no later than one month, of the reasons for its non-action and the possibility of claiming before a Control Authority

    • Specifically, we remind you that you have the following rights:
  • You have the right to know if we are treating your data, the category of data we are treating, the purpose, the source from which we obtain it, as well as if we transfer or share it and if you think they are erroneous or inaccurate, you can contact us to correct them or you can even request their deletion if there is any lawful reason for it.

  • In the same way, you can oppose us to continue processing your data or even to limit the use what we do with your data.

  • You have the right to be informed if we create behavior profiles and we do it fully automated and we make decisions that way, being able to request an intervention from one of our agents and challenge any decision we make based on that.

  • You will also have the right to portability, that is, for us to send you or a third party that you choose, your data in a structured, commonly used and machine-readable format.

  • Finally, we remind you that you have right to submit any claim or complaint to BITNOVO® or to the Spanish Agency for Data Protection (competent Control Authority in this matter), by writing to it, C/Jorge Juan, nº 6, 28001 - Madrid, or through the web: https://www.agpd.es

    • How can you exercise your rights?

    To exercise your rights, BITNOVO makes the following means available to you:

    1. By written and signed request addressed to PRESSBROKERS, SL at Calle Isla Cerdeña nº 1, Bajo de Valencia 46023 Ref. Exercise of Rights LOPD.

    2. Sending a signed letter to the email address dpo@bitnovo.com indicating in the subject Exercise of LOPD Rights.

    In both cases, you must prove your identity by attaching a photocopy or, if applicable, a scanned copy of your DNI or equivalent document to be able to verify that we only respond to the interested party or their legal representative, and in this case, they must provide a document accrediting the representation.

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    How do we protect your information?

    At BITNOVO we are committed to protecting your personal information.

    We use measures, controls and procedures of a physical, organizational and technological nature, reasonably reliable and effective, aimed at preserving the integrity and security of your data and guaranteeing your privacy.

    In addition, all personnel with access to personal data have been trained and are aware of their obligations in relation to the processing of your personal data

    In the In the case of the contracts that we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy with respect to the personal data to which they have had access by virtue of the order made, as well as to implement the technical security measures and organizational measures necessary to guarantee the confidentiality, integrity, availability and permanent resilience of the personal data processing systems and services

    All these measures are periodically reviewed to ensure their adequacy and effectiveness

    However, absolute security cannot be guaranteed and no security system is impenetrable, so in the event of any information subject to treatment and under our control is compromised as a result of a security breach, we will take the appropriate measures to investigate the incident, notify the Control Authority and, where appropriate, those users who may have been affected to to take the appropriate measures.